Mobile Detailing Technician

Mobile Detailing Technician

YES! We are currently hiring for this role

Email us your CV now if you would like to apply.

This role reports directly to the Booking operations coordinator, and the GM / Owner.

PURPOSE OF POSITION

  1. Provide highest-quality vehicle detailing services for both private and corporate customers throughout Auckland.
  2. Cleaning personal transportation of all kinds, from standard family cars through to high-end sports cars.
  3. Support for special events throughout New Zealand, such as high-end vehicle launches and Hampton Downs drive days.
  4. Develop customer relationships to ensure the client's full satisfaction with our level of service.
  5. Assist with upsell of products, and minimizing any complaints so customers become raving fans of The Car Cleaning Company.
  6. Attracting new work or opportunities for the company through quality of work and customer relationships.

As a M.D.T ( Mobile Detailing Technician ) you are charged with the following responsibilities:

  1. To protect the customer's property, privacy, and trust while working on their premises and in care of their equipment.
  2. To abide by the Vision, Uniqueness, Guarantees, Performance Standards and Culture of The Car Cleaning Company.
  3. To uphold the image of The Car Cleaning Company and achieve maximum chargeable hours, and high level of customer service.
  4. Communicate clearly with Office to ensure projects are done on time and to client's specific requests.
  5. To ensure all data entry is recorded accurately, through mobile devices, and TCCC's systems.
  6. To ensure all customers receive the highest level of attention, respect and quality of service.
  7. To driving company and customer vehicles in a safe professional manner at all times.
  8. Ensure the Mobile Detailing Van, is kept clean and tidy. ( Customer’s first impressions matter )
  9. To present yourself in a clean and professional manner when on-site at customer premises.
  10. To work as team when on-site with other technicians.
  11. To maintain open and clear communication with: Our Customers, Technicians, Manager and the Owner.
  12. To help develop and implement systems that will aid in providing high quality service in a prompt manner.
  13. Stock management for your Van's cleaning supplies to ensure you are always equipped for every job.
  14. Efficient time-management, to ensure all projects are on time, accounting for weather and traffic conditions.
  15. Acting as the first line of defense in answering any customer concerns on a job, or with their vehicle or property.
  16. To collect & process customer payment on completion of service.
  17. Any other duties as may reasonably be required to fulfill the role.
  18. To behave in accordance with OSHA safety regulations, including the proper use of all safety gear required by the site.

Technical knowledge you will need:
( some training will be provided in certain areas )

  1. Operating of cleaning equipment and maintenance vacuum, generator, etc.
  2. Operating of vehicle equipment and maintenance checking oil, water, radiator etc.
  3. Processing of credit cards via hand held device.
  4. Asking for referrals.
  5. Upselling of services.
  6. Safe & environmentally responsible use of chemicals and cleaning products.
  7. Use of mobile phones and handheld devices.

The person you are expected to be:

  1. Car enthusiast!
  2. A keen and ready learner.
  3. Positive bubbly personality.
  4. A love of customer service.
  5. A person who speaks positively with good intent.
  6. A clear communicator.
  7. A team player.
  8. Honest, reliable and cheerful.
  9. Well presented and groomed.
  10. A great problem solver.
  11. Enjoy helping others.
  12. Accurate and methodical.
  13. Work unsupervised and efficiently.
  14. Acting in the company’s best interest.

Rewards you will get in return:

  1. Full time employment with flexible hours.
  2. Opportunity to progress through the organization as it grows.
  3. Deal with influential New Zealanders and business leaders.
  4. Sole charge working unsupervised.
  5. Your own Vehicle and handheld device.
  6. Ongoing training and coaching.
  7. Part of an exciting company going places.
  8. Customer satisfaction through great service.
  9. Building long-term relationships with regular clients.
  10. Be part of an energetic team.
  11. Meet new and exciting people from all walks of life.
  12. Work in different areas around Auckland.
  13. Work outdoors in the sun and fresh air.
  14. Great remuneration - best paid for this industry.